Terms of payment and delivery
Terms of Payment
Quo Vadis accepts the following types of payment: Visa, MasterCard, Paypal.
We do not accept payments by cash or cheque for online transactions.
The purchase price for each product ordered is the one that appears alongside that product on the website. The purchase price for each product ordered is the one that appears alongside that product on the website. Quo Vadis reserves the right to change the price of any product offered on the website at any time and without prior notice. The applicable price will be the price in effect at the time of payment. Price may differ from prices in stores.
The security code on your credit card is a unique number of 3 to 4 digits printed on the back of your card (MasterCard or Visa).
Quo Vadis offers the possibility to have your purchases gift wrapped for a small additional fee of $1.99. Just put a checkmark in the appropriate box when you are ready to process the order.
The applicable taxes will be calculated according to the province of the delivery address.
We do not offer on-site sales or pick-up, purchases must be made online only and delivered to an address in Canada.
Items will be shipped as soon as possible by Canada Post upon approval of your order and according to the delivery option you selected on the website.
As soon as we ship your parcel, you will be notified by email.
- The shipping address can be different from the billing address.
- Your order will be shipped to the address provided when you placed your order.
- We do not deliver outside Canada.
To benefit from free shipping, your order must come to a total of at least $75 before taxes.
For purchases totaling less than $75 before taxes, basic shipping fees are determined by the size and weight of the products.
Delivery time is calculated from the time your order leaves the Quo Vadis warehouse (Monday to Friday). Delivery time may take up to 10 days, depending on the province of the shipping address.
Due to the annual inventory and the holidays, orders placed between December 15 and January 10, could be experiencing some delays in processing and shipping.
For more information, please consult Canada Post website.
Return and Refund Policy
How to exchange or refund a product
If you are not completely satisfied with any of our products, you may return them for an exchange or refund. Before returning any merchandise, you must obtain a return authorization number by contacting our customer service at: firstname.lastname@example.org or by telephone at 1 800 361-5546 We will inform you then as to the procedures to follow for the return of the merchandise.
Return and Refund Policy
- Exchange. We accept Quo Vadis product returns at any time up until the end of the 30th day after they have been received.
When returning or exchanging a product due to an order error. A restocking fee of $3 for pocket diaries and $5 for large diaries will be deducted from the credit.
- Refund. We will issue a refund for any Quo Vadis products within 30 days of their delivery date. We do not issue refunds for samples.
- Address. The address for product returns is:Quo Vadis International Ltée
4193, boulevard Industriel
- Supporting documentation. Returned items must be accompanied by their invoice and order number. Subject to the above, you do not need to provide Quo Vadis with any justification or pay any penalty.
- Return shipping costs. You must pay the cost of shipping and insuring returned items unless:
- Quo Vadis did not ship the products you ordered
- Quo Vadis delivered you defective products;In which case Quo Vadis will pay shipping and insurance costs.
- Credit. When your return arrives at Quo Vadis, we will refund the amount debited to your credit card account—less shipping costs—as soon as possible provided that the merchandise has been returned by you and received by Quo Vadis in accordance with the expiration date mentioned above for exchange or refund, and is in the same condition that it was at the time of delivery.
Exchange or cancellation
To add a product
On the catalogue page for a product you wish to purchase, enter the quantity desired in the box located to the right of the product name. Then click Add to Cart at the right of the product image. You can also change the quantity ordered when clicking on the “+” button to add one more unit of the product.
To remove a product
To remove a product, you must first open your shopping cart and then click on the Remove button located under the product you wish to remove.
Cancel an order
To cancel an order, you must obtain a merchandise return authorization number by communicating the customer service by email at:
- 1 800 361-5546
Our customer service will inform you then as to the procedures to follow for cancelling your order or returning merchandise.
Warranty Quo Vadis
In choosing a Quo Vadis diary, you choose quality workmanship. We guarantee that you will be completely satisfied with your purchase because we offer:
- A superior quality paper, smooth, extra white, no acid and writing does not go through.
- A large choice of grids to suit you: If you would like a diary with a day to a page or if you prefer one week on 2 pages vertical or horizontal with/or without spaces for notes, we have what your need in an August to July or a January to December version.
- Spaces for notes, category for telephone numbers, faxes, and email addresses to name a few. Everything has been thought of, so your diary follows you in all your daily activities.
- All the important dates (Stats holiday, commemoration days etc) during the year are referenced.
- A variety of covers changing from year to year for our customer’s satisfaction.
A premium quality paper used for our diaries
Quo Vadis diaries are printed on paper made by Clairefontaine in France; this company is world renown for the quality of its paper and its environmentally friendly manufacturing process. All our paper is PEFC certified.
A grid to meet your special need
Everyone has their own needs and manages their time differently. This is why Quo Vadis offers grids to satisfy different approch to time management filling the needs of different life style and professional activities.
Because being able to reconcile one’s life with professional, family, social and domestic expectations requires a lot of planning and good time management; Quo Vadis diaries aim to facilitate this task and help you to take better advantage of each moment in your life.
In accordance with your organizational needs, find the diary that suits you best!
Great variety of diaries at a small price
Our tastes are personal and unique, therefore; Quo Vadis offers a wide range of colors and textures: from modern to classical colors, exclusive design from well known artists and covers that are soft to the touch, grainy or leatherette that imitate suede. Each collection offers a great variety of choices!
More so, our diaries are refillable. From one year to the next, keep your cover and just buy a refill of your favourite diary for the New Year. This is an economical and ecological way to manage one’s time.
You are a company?
You are a company and you would like to order an important amount of products?
Or you would like to give your brand a new image by creating customized products?
Contact us for more details on all the personalization options and on the minimum quantities required.